I attended a conference recently where a major takeaway from the event was customer service or the lack thereof. It got me to thinking about my daily interactions from a customer service perspective.
Pan Pacific Hotel in Vancouver. Checkout this morning was pleasant. Ash was pleasant, engaging and efficient. He scored a solid 7/10.
Harbour Air checkin…another solid job. Polite, pleasant and alo efficient. Another 7/10.
Harbour Air coffee shop. Bright, cheery and very pleasant. A great start to he day. I asked for a dark roast and stupidly didn’t notice it was self serve. She walked around the counter and poured it for me. Above and beyond. 9/10.
The good streak continues, Prices Alarms for new keys to be cut. First rate again…7/10. Capital City Tuxedos, Sid was first rate last week and equally good today. You leave feeling like you are his best customer. 9/10. Broughton St Deli for a little breakfast..another good experience. 7/10.
Prior to today’s post, I have been lamenting the absolutely deplorable state of customer service in general and now that I decide it’s blogging material…it’s all great. Stay tuned…the journey has just begun.